With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
After our consultation, we decided to open for longer hours, to give those patients who work more opportunity to have routine consultations without taking time off work. 70% of those patients who answered our survey thought that early morning opening would be really useful. We started this new appointment system in July 2016 - our Healthcare Assistant, Nurse Practitioner and GP are all available for appointments from 7.20am. These appointments can be booked online or by contacting the practice. We know we have a number of patients who start work well before 9am or who have to travel for work, so we hope this change will be helpful.
We will keep an eye on how well used these appointments are, and will ask those who have used them how helpful they have found it.
The CQC visited our practice in February 2017. One of the most significant pieces of feedback was that patients had noticed errors on their prescriptions. We really want to know more about this so we can work out what is going wrong and learn how to put the problems right. Please email email@example.com (Practice Manager) to report anything that has gone wrong, as soon as you can. The more detail you can give us, the better. Thank you.
Electronic Prescriptions are here!
We now use a system of electronic prescribing known as EPS. This enables us to send your prescription electronically direct to the pharmacy of your choice - there will be no green piece of paper to be signed or collected. You need to OPT IN to this process by telling us which pharmacy you would like to use for your electronic prescription. Controlled Drugs (eg. opiates) cannot be sent by this system - the old rules will all still apply. If you use medical appliances and usually have them delivered from a particular supplier, you can make two nominations - one for your appliances and one for your medicines. You can download a form here to make your nomination Pharmacy Nomination Form
Our Patient Participation Group is open to new members. Do contact our practice manager if you would like to know more about it before committing yourself! Our staff can also tell you more about it. We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Please use the Friends & Family Test link on the right hand side to tell us what you think of our care. If you prefer, there are paper copies of a more detailed Friends & Family Test in the surgery or you can download a copy here and bring it to the practice next time you come - Friends & Family Test
We produced our first practice newsletter in November 2015. You can download a copy Practice Newsletter or pick up a paper version from the waiting room. We hope to produce an issue every 2 or 3 months.
The surgery is accessible to patients using a wheelchair. Disabled toilet facilities along with a baby changing area are also available. If you require any assistance the reception team will be more than happy to help. If you have a special need, please let us know when booking your appointment.
(Site updated 20/03/2017)