New Computer System Coming Soon!!
On Monday 3 July we will "go live" with a new clinical computer system. It is called SystmOne, and is the system of choice for all Northumberland GP practices. It is already in use in some hospital departments (such as the diabetes centre) walk-in centres, hospices and by the District Nursing and Health Visiting services. The aim is to have a more joined-up medical records. It will be easier to share urgent medical information electronically - please let us know if you object to this and we will mark your records accordingly. Be aware though, that we will always share whatever information is needed to keep you safe - if we can't share it electronically it will go by phone, fax or letter. We only ever share what we believe to be the safe and correct amount of information, and with the right people. Patient data is never treated casually.
If you currently use online services for making appointments or requesting prescriptions - THESE WILL CHANGE. You will need a new username - we can't give you one till after 3 July. We will remove access to all online services for the week before we go live.
We have been training hard on the new system, but we will be a bit slow and uncertain for the first couple of weeks, so please bear with us!
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
The CQC visited our practice in February 2017. One of the most significant pieces of feedback was that patients had noticed errors on their prescriptions. We really want to know more about this so we can work out what is going wrong and learn how to put the problems right. Please email firstname.lastname@example.org (Practice Manager) to report anything that has gone wrong, as soon as you can. The more detail you can give us, the better. Thank you.
Electronic Prescriptions are here!
We now use a system of electronic prescribing known as EPS. This enables us to send your prescription electronically direct to the pharmacy of your choice - there will be no green piece of paper to be signed or collected. You need to OPT IN to this process by telling us which pharmacy you would like to use for your electronic prescription. Controlled Drugs (eg. opiates) cannot be sent by this system - the old rules will all still apply. If you use medical appliances and usually have them delivered from a particular supplier, you can make two nominations - one for your appliances and one for your medicines. You can download a form here to make your nomination Pharmacy Nomination Form
Our Patient Participation Group is open to new members. Do contact our practice manager if you would like to know more about it before committing yourself! Our staff can also tell you more about it. We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. Please use the Friends & Family Test link on the right hand side to tell us what you think of our care. If you prefer, there are paper copies of a more detailed Friends & Family Test in the surgery or you can download a copy here and bring it to the practice next time you come - Friends & Family Test
We produced our first practice newsletter in November 2015. You can download a copy Practice Newsletter or pick up a paper version from the waiting room. We hope to produce an issue every 2 or 3 months.
The surgery is accessible to patients using a wheelchair. Disabled toilet facilities along with a baby changing area are also available. If you require any assistance the reception team will be more than happy to help. If you have a special need, please let us know when booking your appointment.
(Site updated 16/06/2017)